For the amount of money that I have spent as a 9 month subscriber I would really like more of a collaborative platform to share feedback on recipes that is accurate and honest and not just good for marketing. I would like to be able to visit a recipe and see a full review section from fellow users, complete with a 1-5 star ranking system and most importantly, the ability to read and contribute much more in depth reviews (rather than solely positive feedback that HF cherry picks). First and foremost - a complete lack of transparency on true user reviews of certain meals. Customer service is prompt and generous in addressing any large issues, that is not to say there are not routine small issues that are not worth opening a ticket about that are described below The meals require learning necessary cooking basics that are good skills to have - this experience coupled with the pandemic has led to me to discover a definite passion for cooking. HelloFresh modifies its packaging based on the season to ensure maximum freshness. How does the food stay fresh in transit? The company uses specially designed boxes with insulating liners, gel packs and cooling material to help food stay as fresh as possible. Delivery changes must be made before Wednesday at 11:59 p.m. Can I skip a week of my subscription? If you are traveling or would like to hold your subscription for any reason, you can manage delivery dates within your HelloFresh account. You can cancel your subscription at any time. Is there a minimum subscription length? There is no minimum length for HelloFresh subscriptions. Alternatively, some areas offer an ice pack return program, or you can recycle the ice packs by emptying the nontoxic gel into the drain with warm water and recycling the plastic casing. Can I reuse HelloFresh ice packs? Yes, ice packs may be reused. How long is HelloFresh good for? HelloFresh states all ingredients stay fresh for the week in which you receive them, but the company suggests using ingredients that don’t store as well, such as fish, at the beginning of the week.

Hello fresh official website